Privacy policy

The purpose of this policy is to inform data subjects about the various data processing activities carried out by this organization through the website, which may affect their personal data, in accordance with Organic Law 3/2018, of December 5, on the Protection of Personal Data and the Guarantee of Digital Rights, and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016.

1. IDENTIFICATION AND CONTACT DETAILS OF THE CONTROLLER

The organization PROMETHEUS FIRE EXPERTS S.L., with registered office at C/ Cercedilla, 7 – 28400, Collado Villalba, Madrid, N.I.F. B56745623, contact telephone: 635 979 093 and contact email: info@prometheusfireexperts.es.

2. PURPOSES OF PROCESSING YOUR PERSONAL DATA

WEBSITE USERS/VISITORS

We will process your personal data provided through our web forms in order to:

Address requests, complaints, and incidents submitted through our contact channels on the website.
Understand user behavior on the website to detect potential cyberattacks.
Comply with legal obligations directly applicable to our activity.
Protect and exercise our rights or respond to claims of any nature.
If applicable, send commercial communications related to our services and/or industry-related news or newsletters.
Manage and send you the requested quote.
Schedule the requested appointment.
Manage, administer, and monitor your activity on our blog/forum.

3. LEGAL BASIS FOR PROCESSING

WEBSITE USERS/VISITORS

Consent: The processing is based on the consent you give us for the specified purposes. Refusal to provide your data will make it impossible to process it for the mentioned purposes.
Legal obligations: Processing is also necessary for compliance with our legal obligations. In such cases, you cannot object to the processing.
Legitimate interest: To protect our image, business, and operations from website attacks. In this case, you may not refuse the processing, but you may exercise the rights described in section 8.

4. DATA RETENTION PERIODS OR CRITERIA

Personal data will be kept for as long as necessary to fulfill the purpose for which it was collected.

Once the data is no longer needed, it will be properly blocked and made available to competent public authorities, courts, or the Public Prosecutor’s Office during the legal limitation periods.

Data blocking periods include:

Civil Code: 5 to 15 years, depending on the case, as per Article 1964.2.
Commercial Code: 6 years for commercial information (e.g., issued/received invoices, tickets, bank documents), as per Article 30.
General Tax Law: 4 years for tax obligations, as per Articles 66 to 70.

5. AUTOMATED DECISION-MAKING AND PROFILING

This website does not carry out automated decision-making or profiling.

6. RECIPIENTS

During the processing of your personal data, your data may be shared with:

Courts and tribunals.
Law enforcement authorities.
Other competent public authorities when legally required.

7. INTERNATIONAL DATA TRANSFERS

The organization does not perform any international data transfers.

8. RIGHTS

You may exercise your rights of access, rectification, erasure, restriction of processing, objection, data portability (where technically feasible), withdrawal of consent, and, if applicable, the right not to be subject to decisions based solely on automated processing, including profiling.

To exercise your rights, you may use the forms provided by the organization or send a written request to the postal or email address listed above. A copy of your ID or equivalent document must be attached to verify your identity.

If you feel your rights have been violated, especially if you did not receive a satisfactory response, you may file a complaint with the Spanish Data Protection Authority (AEPD) via its website: www.agpd.es.

In compliance with Article 21 of Law 34/2002 on Information Society Services and Electronic Commerce, if you no longer wish to receive information about our services, you may unsubscribe by sending an email to: info@prometheusfireexperts.com with the subject line “UNSUBSCRIBE”.

9. DATA ACCURACY

The data subject guarantees that the data provided is true, accurate, complete, and up to date, and commits to informing the organization of any changes via the channels indicated in section 1 of this policy. They will be responsible for any direct or indirect damages that may result from the failure to comply with this obligation.

If the user provides third-party data, they declare that they have obtained the necessary consent and commit to informing the third party about this policy, releasing the organization from any liability for failure to do so.

10. SOCIAL MEDIA

Social media is part of everyday life for many Internet users. Our entity has created profiles on some networks.

Users visiting our website may join our social media channels or groups. However, unless we explicitly request your personal data through marketing campaigns, contests, promotions, etc., your data will belong to the respective social media platform. We therefore recommend reviewing their privacy policies and adjusting your data protection preferences accordingly.

11. MODIFICATIONS / UPDATES

This privacy policy may be modified or updated to reflect changes in legal requirements or instructions from the Spanish Data Protection Agency, or due to changes to our website.

We encourage users to review this policy periodically.

If you have questions about this policy, you may contact PROMETHEUS FIRE EXPERTS S.L. at the following email: info@prometheusfireexperts.com